#SOS ONLINE BACKUP SERVICE LEVEL AGREEMENT HOW TO#
Learn how to configure a threshold profile. You can also monitor service states (e.g. CPU load, hardDisk usage etc.) as well as the types of alerts you receive on each item. You can customize threshold items within the categories of performance and hardware (e.g.
Set up a threshold profile that will determine the alerts you receive. or using the company administrator’s address. We recommend creating a designated email address for alerts (e.g. Learn how to install an agent.Ĭreate an email address where alerts from installed Atera agents can be received. Additionally, the agent provides valuable hardware/software, system & security information. This enables Atera to automatically alert you when a critical system or resource is down or degraded. You’ll need to install Atera Agents on all your customers’ workstations and servers to monitor the availability, performance and health of each individual device. Contacts are the people you interact with from your customer base. You can change the look and feel of the system software, portal and reports. Add your logo and change the color scheme to match your company brand. Learn how to add your logo and brandingĪdd your customers to the system. Part 3: Professional Services Automation (PSA) Part 2: Remote Monitoring and Management (RMM) We’re so glad you’ve joined the Atera family. This article will walk you through the setup and major features of Atera and direct you to articles that will guide you through specific steps. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting-it’s a complete, one-stop shop that enables MSPs to manage their entire business.
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